1. Information We Collect

• Contact and identity details: name, phone number, email address, billing and service address.
• Service details: property type, service requirements, site photos/videos you share for quoting or diagnosis, technician visit notes.
• Payment information: payment method and transaction details, processed via our third-party payment gateway(s). We do not store full card or bank account numbers on our servers.
• Technical data: IP address, browser type, device information, and cookies collected when you use the Site.
• Communications: records of calls, WhatsApp messages, emails, or support tickets you exchange with us.

2. How We Use Your Information

We use your information to:

• Provide quotes, schedule and carry out the Services;
• Communicate with you about bookings, technician visits, and service status;
• Process payments and issue invoices;
• Improve our Services, technician training, and Site functionality;
• Send service updates, offers, or marketing communications (you may opt out at any time);
• Comply with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share it with:

• Our in-house technicians and field supervisors, solely to deliver the Services (Zenhomez does not subcontract or franchise its technician workforce);
• Payment gateway providers, SMS/WhatsApp communication platforms, and IT service providers who process data on our behalf under confidentiality obligations;
• Government or regulatory authorities where required by law.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or loss, in line with the (Indian) Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, once notified/effective, the Digital Personal Data Protection Act, 2023. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, meet legal/tax record-keeping requirements, and resolve disputes, after which it is deleted or anonymised.

6. Your Rights

Subject to applicable law, you may request to:

• Access, correct, or update your personal information;
• Withdraw consent to marketing communications;
• Request deletion of your data, subject to our legal retention obligations.

Requests can be sent using the contact details below.

7. Cookies

The Site may use cookies to improve browsing experience and analyse traffic. You can disable cookies through your browser settings; some Site features may not function properly as a result.

8. Children's Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent revision. Continued use of the Site or Services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, contact: